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Temporary Manager, Performance Management


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Job Details

Temporary Manager, Performance Management


  • Phoenix, Arizona
  • Los Angeles, California
  • San Francisco, California
  • Stamford, Connecticut
  • Atlanta, Georgia
  • Boston, Massachusetts
  • Kansas City, Missouri
  • Parsippany, New Jersey
  • New York, New York
  • Charlotte, North Carolina
  • Dallas, Texas
  • Houston, Texas
  • McLean, Virginia
  • Seattle, Washington

Firm Service: Internal Services

Reference Code: E17NATSMGRCW577-HRL5

Job Description

Job Title: Temporary Manager, Performance Management
Channel/Function: CTS Development ‑ Performance Management
Location/Department: Open
Position Reports to: Performance Management Functional Lead
Primary Client: Audit
Assignment Dates: January 23, 2017-August 9, 2017 (approximate 6 month assignment)

Applicants or employees with disabilities must be offered any reasonable accommodations, which are necessary for them to be able to perform the essential functions of a position.

This is a temporary salaried opportunity open to Deloitte alumni to join Deloitte Services LP for a short term assignment. Temporary employees are not eligible for Deloitte’s health benefits, life insurance, PTO or subsidies offered through the Health & Fitness program. They are, however, covered under Deloitte’s Business Travel Accident policy and may participate in Before-Tax Transit benefits.

Job Summary
The Performance Management (PM) Manager is responsible for executing the PM lifecycle consistently and efficiently in support of the FSS business group in collaboration with the PM Specialist and PM Analyst. The PM Manager will report to the PM Lead and partner with the PM Lead and other PM Managers on identifying process efficiencies. As a Team Leader (TL) the PM Manager identifies potential skills gaps among Team Members (TMs) and client audiences and provides feedback and coaching as appropriate, including suggesting professional development opportunities to bridge skill gaps on the FSS PM team. The PM Manager is also responsible for managing relationships with assigned Business Leaders (BLs) and Lead Business Advisors (LBAs) and Business Advisors (BAs) and provides exceptional customer service to the assigned FSS business group by advising and coaching the BLs and LBAs on performance insights and trends.

Illustrative Duties and Responsibilities
Client Management
• Educates LBAs, BAs and BLs on PM processes, specifically the RPM design components
• Advises LBAs, BAs and BLs on the best approach for implementing, executing and delivering the PM lifecycle
• Partners with LBAs, BAs and BLs on aligning performance insights to the FSS strategy
• Proactively reviews PM data pulled by the CTS reporting team and/or PM Analysts and highlights insights, trends or concerns
• Coaches assigned FSS business group TLs and TMs on PM processes, specifically the new RPM design components
• Assists the FSS PM Lead in driving change management for the assign FSS business group
• Coaches, advises, and collaborates with other Talent teams including Resource Management, Centers of Excellence and Employee Lifecycle Events on their roles in the PM lifecycle
• Leverages Office of General Council and Talent Relations to manage potential risk

Team Management
• Escalates business concerns, risks and issues to the FSS Lead as needed
• Conducts Check-Ins with PM TMs, sets work goals, provides feedback and assists TMs in identifying professional development opportunities
• Coaches PM TMs on process implementation and strategic thinking
• Works with PM TMs on workload prioritization and problem solving
• Ensures PM TM’s ability to deliver the PM lifecycle, escalates TM performance concerns to the PM Lead

Process Excellence
• Manages and executes the PM lifecycle in partnership with LBAs, BAs and BLs with direction from the FSS PM Lead
• Owns the execution of the PM processes for the assigned FSS business group including, but not limited to, Check Ins, Pulse Surveys, Performance Snapshots, Talent Reviews, Quarterly Business Reviews, Low Performers etc.
• Troubleshoots potential process issues and provides solutions
• Collaborates with PM Lead, other PM Managers and Process and Operations Lead on identifying process efficiencies

Training and Skills Development
• Develops and delivers process training to FSS audiences including new hires
• Identifies and coaches PM Specialists and PM Analysts on potential training needs and development opportunities
• Escalates team training needs to the PM Lead and collaborates on solutions>Qualifications
Education & Experience:
• Bachelor’s degree, 10+ years of Human Resource Management or related experience
• Prior experience in managing resources
• Prior experience with advising clients and stakeholder management

Required Technical Skills:
• Interprets data and identifies trends and performance insights
• Manages resources and provides coaching, guidance and continuous performance feedback
• Demonstrates strong communication skills across the business to ensure collaboration of appropriate stakeholders
• Applies strong strategic thinking, process improvement and change management skills
• Demonstrates strong project management skills, flexibility and learning agility
• Ability to manage multiple complex projects and competing priorities in a virtual environment (TMs and clients)
• Problem solves issues and develops solutions
• Identifies, escalates and resolves issues effectively and appropriately
• Delivers PM training to TMs and clients
• Manages confidential information according to Deloitte Administrative Policy Release (APR) guidelines
• Proficient in Microsoft Excel and Microsoft PowerPoint is a must

Required Licenses, Certifications, and Other Requirements:
• Professional certification (PHR or SPHR as appropriate) preferred>

About Deloitte

As used in this posting, “Deloitte” means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Disclaimer: If you are not reviewing this job posting on our Careers’ site ( or one of our approved job boards we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at

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